My AdobeXD files are not opening

Question

For whatever reason I can no longer open my adobeXD files. They appear in the cloud with all the elements and components but when I open the file, it opens a blank uneditable page.

Harshika Verma · Accepted Answer

Hi Taylor,

I understand how frustrating it could be. If you're able to see your files at: https://assets.adobe.com/cloud-documents, I would request you to please try these steps-

Sign out and sign back into Creative Cloud Desktop.
End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
Reboot the computer

If the above steps don't help, please try to open the file from another machine if that is possible.

Let us know if that helps.

Thanks,

Harshika

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