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Taylor5C5B
Participant
Jan 14, 2021 4:22 PM UTC
Answered

My AdobeXD files are not opening

For whatever reason I can no longer open my adobeXD files. They appear in the cloud with all the elements and components but when I open the file, it opens a blank uneditable page. 

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Jan 15, 2021 12:27 AM UTC

    Hi Taylor,

     

    I understand how frustrating it could be. If you're able to see your files at: https://assets.adobe.com/cloud-documents, I would request you to please try these steps-

    • Sign out and sign back into Creative Cloud Desktop.
    • End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
    • Reboot the computer

    If the above steps don't help, please try to open the file from another machine if that is possible.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

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    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Jan 15, 2021 12:27 AM UTC

    Hi Taylor,

     

    I understand how frustrating it could be. If you're able to see your files at: https://assets.adobe.com/cloud-documents, I would request you to please try these steps-

    • Sign out and sign back into Creative Cloud Desktop.
    • End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
    • Reboot the computer

    If the above steps don't help, please try to open the file from another machine if that is possible.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

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