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Maisarah5FC7
Participant
Nov 23, 2020 12:23 PM UTC
Question

My laptop failed to download adobe XD

Tried every method already. uninstall install my creative cloud.

switching off my antivirus. 

when trying to download, its just half way until 48%

then it said installation failed. i restart my laptop, try download it again. still like failed.

i dont know how to open the sideload on my laptop. 

do anyone know how to do this.with deep knowledge about this?

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    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Nov 23, 2020 4:39 PM UTC

    Hi there,

     

    Sorry to hear that you are having trouble downloading XD. Would you mind trying to sign out of XD, Creative Cloud desktop app, restart the machine and then sign back in?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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