Skip to main content
A
Anton.Hansson21
Participant
October 19, 2020
Answered

My XD app dont sync with my cloud docs

  • October 19, 2020
  • 1 reply
  • 396 views

As the title says, my xd app at android doesnt seem to sync with my cloud

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Could you please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents if yes, please try the steps shared below:

     

    1. Sign out of XD and Adobe CC Desktop app.
    2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
    3. Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

     

    If this doesn't help, please share a few more details like:

     

    • A screenshot of the About XD info page.
    • The version of the Operating System.
    • Are you connected to a private network or a managed network like a work or school network?

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    October 19, 2020

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Could you please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents if yes, please try the steps shared below:

     

    1. Sign out of XD and Adobe CC Desktop app.
    2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
    3. Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

     

    If this doesn't help, please share a few more details like:

     

    • A screenshot of the About XD info page.
    • The version of the Operating System.
    • Are you connected to a private network or a managed network like a work or school network?

     

    Regards

    Rishabh

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices