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Mohammad5CE2
Participating Frequently
November 24, 2022
Question

My XD file disappeared

  • November 24, 2022
  • 1 reply
  • 1055 views

After Adobe stopped Team subscriptions, I lost access to my Adobe XD cloud files and my team admin is not reachable and doesn't answer his phone, I have been working on these files for two years now, I don't know what to do now. I contacted the Adobe assist 100 times, and they failed to help me.
Very frustrating, very sad.

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
November 25, 2022

Hi @Mohammad5CE2,

 

We understand your pain. We've checked your case opened with our support team, and they suggested you contact your admin, or your admin can contact them, who can only help you with the files.

 

Are you able to connect with your admin? Please check with your team if they can contact admin and help you.

 

Thanks,

Harshika

    M
    Mohammad5CE2Author
    Participating Frequently
    November 26, 2022

    Hello Harshika,

    I been trying to contact my team admin since 12 days, he disappeared and that's understandable, all his subscribers now asking for the money they paid and of course he won't reply JUST BECAUSE ADOBE DECIDED TO STOP ENTERPRISE SUBSCRIPTIONS. And then Adobe want us to be legal and pay for it's prgram, WHAT AN IRONY.

    SO DISAPPOINTED, SO SAD, SO ANGRY.

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    December 6, 2022

    Hi @Mohammad5CE2,

     

    No, that's not true. Adobe is dedicated to continuing to support Enterprise subscriptions for XD. Please reach out to us directly for immediate assistance: https://helpx.adobe.com/contact/enterprise-support.cc.html.

     

    Thanks.

    Harshika 

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