My XD files are missing from the cloud.

Forum|Forum|5 years ago
April 2, 2021
3 commentaire
682 vue

After Re-installing Adobe Xd, a large chunk of my XD files have disappeared from the Cloud. How do I recover those files?

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Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. This can happen if you are not signed in with the correct Adobe ID using which the documents were created. So please ensure that you are signed in with the correct email address. If you are already signed in with the correct Adobe ID, please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents

Regards

Rishabh

P

Pixel85C43Auteur

Participant

The adobe ID has always been the same, and I've checked there too, it isn't there

Rishabh_Tiwari

Legend

Thank you for confirming. We'll need to troubleshoot this on a remote session, so please contact us directly using this link: https://helpx.adobe.com/contact.html

Please click on support and then contact us.

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