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Participant
January 19, 2024
Question

My XD files disappeared

  • January 19, 2024
  • 1 reply
  • 151 views

I noticed one of my recent files has disappear from the cloud. I did find and associated filed after searching on Adobe. It is not the XD file but the prototype/flow. Can I somehow retrieve that and restore it? How is that even possible? 

 

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Community Manager
    January 22, 2024

    Hi @Julius31314229zed1,

     

    Sorry to hear about the trouble. Can you help me understand whether it was a Cloud or a local document? If it was a cloud document, please look for the file here. If it was a local document, please check the file location.

     

    Thanks

    Rishabh

    Participant
    January 23, 2024

    It eas cloud document.. even I shared the document with others with edit permission. Now I can see all published link of my files .but all documents disappeared 

     

    Please help me out to get back

    Participant
    January 23, 2024

    I already tried clearing in task manager.  Rebot amd sign out sign in.. and loging in same account. Inam.able to see all my published links but not the document..please recover it