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Participant
Jan 12, 2021 3:09 AM UTC
Question

My XD software keeps crashing

macos bigsur 11.1

xd always crashes after opening the file and has been installed in adobe storage many times

 

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6 replies

Participant
Jan 13, 2021 3:31 AM UTC

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italosan
Community Expert
Community Expert
Jan 13, 2021 11:12 AM UTC

Hi have you tried uninstalling the software via Creative Cloud Cleaner tool? This will also delete any corrupt files.

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italosan
Community Expert
Community Expert
Jan 12, 2021 11:18 AM UTC

Hi, have you tried updating to version 36.0.32?

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Participant
Jan 13, 2021 3:34 AM UTC

yes,it still crashes

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Participant
Jan 12, 2021 3:40 AM UTC

the name:AdobeLogs 20210112 112258 839-mac.zip

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