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Participant
May 30, 2023
Question

Need assistance accessing missing icons in Adobe XD

  • May 30, 2023
  • 1 reply
  • 255 views

Hello,

I hope this message finds you well. I am writing to seek help regarding an issue I am facing with accessing icons in Adobe XD through my Adobe Suite plan.

As an Adobe XD user with an active license, I have been using the software for my design projects. However, I have recently encountered a problem where I am unable to see certain icons that should be available for download from the Adobe Suite plan.

Despite having a valid license and being able to access other features of Adobe XD, I cannot locate the specific icons I need for my designs. I have tried various troubleshooting steps, including updating the software and ensuring that my plan includes access to the icons.

I would greatly appreciate any assistance or guidance the community can provide in resolving this issue. If you have encountered a similar problem or have knowledge about accessing missing icons in Adobe XD, your expertise would be highly valued.

Please note that the problem is not limited to the license itself; rather, it pertains to the visibility and availability of the icons for download. I have reviewed my subscription plan details, and the icons should be included.

If any additional information is required to assist with troubleshooting, kindly let me know, and I will provide it promptly.

Thank you in advance for your time and support. I am hopeful that someone within the community will be able to shed light on this issue and help me access the missing icons.

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Community Manager
June 9, 2023

Hi @Luis30161054lw5o ,

 

I am so sorry for the delayed response. Would you mind sharing a screenshot of the icons you're looking for? 

 

Thanks

Rishabh