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Z
ZubinA
Participant
October 17, 2021
Question

Need help change of plans deleted my XD cloud

  • October 17, 2021
  • 1 reply
  • 294 views

I messed up . We had a creative cloud all apps a organization account for the past 3 years where all our designs were done in XD for all projects . Just 10 days back changed the creative cloud all apps account to individual . Apparently there was a folder of cloud there. Now that folder is gone as no backup/ auto synch was not turned on . I have a links though which show the designs for that project but apparently that won't help m told by adobe customer care . I'm willing to upgrade , reactivate do anything to get my 3 years work data back . Even the adobe cloud assets link don't show our work

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    October 20, 2021

    Hi there,

     

    Sorry to hear about the trouble. I'd recommend you to please contact us directly using this link https://helpx.adobe.com/contact.html so that we can assist you with this.

     

    Regards

    Rishabh

    Z
    ZubinAAuthor
    Participant
    October 20, 2021

    End number of calls to USA . Everytime I’m asked to explain the reason
    again to a new person , put on hold for long hours , end no result .

    What a harrowing experience this is , my 3 years client work is just gone
    it’s been almost a week
    --
    Thanks & Regards

    Zubin Aibara
    [PII removed by moderator]

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