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M
M4RY4MN4
Participant
September 4, 2024
Question

need urgent access to my files back to 2021 please

  • September 4, 2024
  • 1 reply
  • 412 views

I designed some files with XD when it was free on 2021 but I can not find them in files now.

How can i get the access to them?

    This topic has been closed for replies.

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    September 4, 2024

    @M4RY4MN4 your files typically remain in the cloud for as long as your Creative Cloud subscription is active. This means that as long as you continue to pay for your Adobe Creative Cloud plan, your files will be stored and accessible in the cloud. But once, you end your subscription, it's gone. If you saved files locally on your computer, you can do a search by the file name or date. 

     

     

    m
    M
    M4RY4MN4Author
    Participant
    September 4, 2024

    In 2021, Adobe XD was free, and I created several files using it. Currently, XD is no longer free, but I need access to those old files. Unfortunately, I don’t have their links, and I need to retrieve them. If I manage to locate my files, I’m willing to subscribe to Adobe's monthly membership.

    I logged into Adobe.com, but my folder appears empty, as shown in the attached file.

     

    Do yu think I need to pay for membership to get my files back? I appreciate if you can help me to have access my files ASAP

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