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matthieusommer
Participant
January 10, 2019
Question

New file on Adobe XD CC not working

I'm consulting you because I have a problem with Adobe XD on macOS. Indeed, when I click on a new object to start a new project (iPhone, iPad, web,...), nothing happens. I've already tried to uninstall but it didn't change anything.

What to do about it?

Thanks

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10 replies

elainecc
elainecc
Participating Frequently
January 11, 2019

Sorry to hear that this isn't working! We've been trying to triage similar issues. Can you please send me the version of Creative Cloud Sync on your machine?

  1. Go to the Creative Cloud desktop application
  2. Click on the ... button in the upper right hand corner
  3. Select Preferences
  4. Select the Creative Cloud tab
  5. Select the Files subtab

Can you also let me know if the "Always Keep Creative Cloud up to date" is checked?

Thanks,

-Elaine

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matthieusommerAuthor
Participant
January 11, 2019

Hi Elaine, thanks for your quick answer.

So I am in version 4.70.400 for Creative Cloud. And yes "Always Keep Creative Cloud up to date" is checked...

I hope you can help me because I can see what happened...

Thanks,

Matthieu

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elainecc
elainecc
Participating Frequently
January 11, 2019

Right. So that's under the General tab. Can you look under "Creative Cloud" and under the "Files" subtab?

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 10, 2019

Discussion successfully moved from Adobe Creative Cloud to Adobe XD CC

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ABAMBO | Hard- and Software Engineer | Photographer
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