New Prototype links are not working for the users

Hello Adobe Support Community,

Myself and my team are encountering an issue related to published links. While the links are created and published successfully, when we provide access to someone, they encounter difficulties in accessing them. They receive an error message, a screenshot of which is attached for reference.

We have reviewed our process and ensured that the links are correctly generated and shared. However, the issue persists.

Could you please provide guidance or steps to troubleshoot and resolve this issue?

Thank you in advance for your assistance.