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Björn_Frankfurt
Björn_Frankfurt
Participant
Dec 5, 2021 1:32 PM UTC
Question

no access to cloud / XD Files after using a new mac

hello everyone, I have set up my new macbook and since then I no longer have access to my cloud documents ( specifically XD Files). After reinstalling, logging off/logging in, revoking the previous computers license, etc I'm pretty clueless. Do you have a tip ? Thank you very much, Björn

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1 reply

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
Dec 5, 2021 6:20 PM UTC

Can you check your Adobe ID account and see if you have any other active session?  I am not mac user but that can be a case

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