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rotem1111
Participating Frequently
Apr 23, 2020 10:12 AM UTC
Answered

No History versions of a file in the cloud for the last month

Hi,

I've been working on a cloud file for the past 2 months on a daily basis. Today, When i tried to see a previous version of the file from yesterday or other recent time, i've discovered that there are no history version created since the end of March (Last month).

Also I tried to download the file from the creative cloud on the web, and the file it provided me was a version from last month which is not relevant.

However i can work on the file smoothly and the changes are saved. but the file somehow no being save on the cloud or something.

I'm very worried it is not being backed up on the cloud.

Thanks,
Rotem

 

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    May 21, 2020 4:57 PM UTC

    Thanks Rotem. I have replied to your private message. Could you please check and confirm?

     

    Thanks,

    Harshika


    I have logged a bug for the issue and the team is working on it to investigate the issue. We will update you as soon as we hear back from the team.

     

    Thanks,

    Harshika

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    15 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 23, 2020 2:40 PM UTC

    Hi Rotem,

     

    Thank you for reaching out and sorry that you are unable to see the history for the last month of the file. However, this is an expected behavior in XD. Auto-saved versions expires after 30 days, Book mark or favourite symbol is used to name versions and permanently save them. Please see this article for more info: https://helpx.adobe.com/in/xd/help/collaborate-coedit-designs.html#dochistory.


    Hope it helps.

     

    Thanks,

    Harshika

     

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    rotem1111Author
    Participating Frequently
    Apr 23, 2020 2:48 PM UTC

    No. I can't see version of today, yesterfay, 2 days ago...down to last months.

    I can see all March versions. But nothing for april...

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 23, 2020 3:49 PM UTC

    Ohh that's strange. Could you please share the screenshot of your about XD info page? We will try our best to help.

     

    Thanks,

    Harshika

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