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max4u
Participating Frequently
December 14, 2021
Answered

No video sound in browser

  • December 14, 2021
  • 1 reply
  • 1201 views

Hi everyone,

I encountered the following problem: a prototype with a video has sound in the preview but not when viewed in the browser via the export link.

Tried several browsers, all the same.

After some playing around I found out that it only happens when the video is set to autoplay – not when starting the video on click.

Anyone else having that bug or a solution?

Thanks!

Max

 

    This topic has been closed for replies.
    Correct answer Ares Hovhannesyan

    Quote: It's on autoplay that it doesn't work: https://xd.adobe.com/view/0ae48a02-057f-4ae6-9cea-4eadd0778242-5fb7/?fullscreen&hints=off

     

    This link in Microsoft Edge asks me to "Unmute"L After unmuting I am able to hear sound. The same happens with Chrome and Opera. May be this is default setting for XD published linked that includes video with "autoplay mode". I create test and it works in the same manner.

     

     

    Please review Using voice commands and playback in XD (adobe.com) where is noted that we need to 

    Enable auto-play of sound on Safari and Chrome 

    By default, auto-play of sound is disabled on Safari. To enable auto-play of sound on XD prototype links, follow the steps given below:


    After updating  this setting I am able to hear sound in Edge.

    1 reply

    Ares Hovhannesyan
    Community Expert
    Community Expert
    December 14, 2021

    Please review Adobe XD User Guide

     

    Did you check:

    Click the speaker icon (  |  ) to mute or unmute the soundtrack in the video.

    max4u
    max4uAuthor
    Participating Frequently
    December 14, 2021

    Thanks for the answer.

    Of course the sound/icon is activated. As I said: there is sound in the XD preview but not in any browser preview resp. shared link.

    max4u
    max4uAuthor
    Participating Frequently
    December 14, 2021

    By the way: I'm quite new to the community but not new to XD : )