Participant

Answered

Not able to access the cloud documents.

I am not able to access the files saved while working on XD.

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Correct answer Vertika Gupta

Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

Thanks,

Vertika Gupta

Adobe XD

Participant

i do not know where to find the cloud to access documentsts

Community Manager

Thank you for reaching out. Would you mind trying syncing your cloud file as mentioned in this article: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html?

Let us know if that helps.

Thanks,

Harshika

Correct answer

Community Manager

Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

Thanks,

Vertika Gupta

Adobe XD

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