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Not able to access the cloud documents.

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I am not able to access the files saved while working on XD.

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Vertika GuptaCorrect answer

Community Manager

Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Is that same file exists in https://assets.adobe.com/cloud-documents.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

Thanks,

Vertika Gupta

Adobe XD

V

Valerie28724711x6nt

Participant

i do not know where to find the cloud to access documentsts

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Harshika Verma

Community Manager

Hi @Valerie28724711x6nt,

Thank you for reaching out. Would you mind trying syncing your cloud file as mentioned in this article: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html?

Let us know if that helps.

Thanks,

Harshika

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V

Vertika Gupta

Correct answer

Community Manager

Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Is that same file exists in https://assets.adobe.com/cloud-documents.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

Thanks,

Vertika Gupta

Adobe XD

Translate

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