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sushants21628608
Participant
Nov 23, 2020 9:36 AM UTC
Answered

Not Able to Generate link (Error 44:22)

Hey,

Not Able to Generate link (Error 44:22). In a fix now since its a single project file with intensive linking. The link has been sent to stake holders and will not be able to change it. 

Pls help urgently.

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    elegant_leader5EE4
    elegant_leader5EE4Correct answer
    Community Manager
    Nov 23, 2020 11:17 AM UTC

    Hi Sushant,

     

    Thanks for reaching out to us. Sorry to hear about the issue.

    This issus may come due to network restrictions. 

    Can you please check the mentioned helpx and see if it can resolve your issue - https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html

    Meanwhile, if you can share the XD file and prototype link and logs, that'll help us a lot in debugging the issue and get back to you with the resolution.

    How to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    How to share logs: Please upload it on any cloudsharing platform and share the URL with me by clicking on my profile picture and DM me.

     

    Thanks,

    Nawneet

     

    View reply

    3 replies

    elegant_leader5EE4
    Community Manager
    elegant_leader5EE4Community ManagerCorrect answer
    Community Manager
    Nov 23, 2020 11:17 AM UTC

    Hi Sushant,

     

    Thanks for reaching out to us. Sorry to hear about the issue.

    This issus may come due to network restrictions. 

    Can you please check the mentioned helpx and see if it can resolve your issue - https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html

    Meanwhile, if you can share the XD file and prototype link and logs, that'll help us a lot in debugging the issue and get back to you with the resolution.

    How to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    How to share logs: Please upload it on any cloudsharing platform and share the URL with me by clicking on my profile picture and DM me.

     

    Thanks,

    Nawneet

     

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      Sushant Sawal
      Participating Frequently
      Nov 25, 2020 2:03 PM UTC

      Hi Nawneet,

      PFB Prototype link for the same

      https://xd.adobe.com/view/0d580d6c-7e04-450c-6606-7fb313550dd6-7b69/

      Password:: Stage3@2020

      The File is about 1.7 GB wont be able to send it as its confidentail.

      Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Nov 27, 2020 12:23 PM UTC

      Hey Sushant,

       

      Thanks for sharing the information asked by Nawneet.  However, the team would need a few more details in order to investigate on your issue. Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the url with us here or share the name of the log file. 

       

      We will try our best to help.

       

      Thanks,

      Harshika

       

       

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