not able to update XD. file won't open

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Pls tell me a work around this. Adobe XD is not opening and the i am not able to access my file. pls help. I am new to XD.

Anjali

Product performance

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Rishabh_Tiwari

Legend

Hi Anjali,

Sorry to hear about the trouble. Please try the steps shared here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html to update the app. If that doesn't help, please uninstall and re-install XD and let us know if that helps or if you need any further assistance.

Regards

Rishabh

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defaultqjp8ttqhl0o6Author

Participant

is there no other option other than uninstall and install. I updated my XD on another computer but when i access XD on on mac laptop it asks me to update again. If everything is on cloud then why ask again to update.

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Rishabh_Tiwari

Legend

Sorry for the delay in response. Please check if it is showing the latest version that is 36.2? If not, then possibly we'll need to re-install.

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