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Cathy255856346hsz
Participant
March 19, 2023
Question

notifications not showing up

  • March 19, 2023
  • 1 reply
  • 408 views

My team shared a file with me in CC and I click the link, however when I get redirected to my account the notifications panel opens up but it is blank. I can't accept the share and I cannot get access.  

 

Any thoughts? 

 

 

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    1 reply

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    March 20, 2023

    You might try checking that you're signed via the Help menu. If you are signed in, then you could try signing out and back in again.

     

    You might also try signing in to the Creative Cloud Desktop app. If you're already signed in there, then also try signing out and back in there.

    C
    Cathy255856346hszAuthor
    Participant
    March 20, 2023

    Thanks. I signed out and in and now realize that I have two profiles - business and personal. The file is shared with the business profile, however that does not sync with my desktop.  Is there a way to share it only with the personal profile? 

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    March 20, 2023

    Because you have 2 accounts, you could try sharing the document (click the person icon with the + in the upper right of the screen) and invite yourself using the Adobe ID (the email address associated with your other account) to edit it.

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