Skip to main content
P
praveenprakash-ayla
Participating Frequently
May 13, 2020
Question

Old Comments and replies disappeared after prototype update

  • May 13, 2020
  • 2 replies
  • 2388 views

Hello adobe XD team,

 

In the prototype link, whatever team providing comments, that I can see only once. If I update the link with some mock up iteration or if i add new artboard in the design flow later on if i publish the link with updates, I can't see old comments. It's completely gone. Please suggest what to be done?

 

Regards,

Praveen

This topic has been closed for replies.

2 replies

pramukhj7061012
pramukhj7061012
Participant
December 23, 2020

I seem to be having a similar issue. Client dropped some pinned comments on teh design. I updated the design and updated the link. However, in the comments section, the pins dropped on the previous version are now shown as 'unmapped comments'. Is there a way i can preserve the pinned comments relevant to the location on the page when i update the link?

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
May 13, 2020

Hi Praveen,

 

Sorry to hear you are having trouble viewing the web comments in the prototype link. I have seen you have contacted over twitter as well. Have you shared the asked information with Atul? If not, you may share it with me over a private message. 

 

I would also like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • Is it happening with every file?
  • Since when you started facing this issue?
  • Is the owner of the file is able to see the comments?
  • Are you working in an enterprise network?

 

We will try our best to help.

 

Thanks,

Harshika

P
praveenprakash-aylaAuthor
Participating Frequently
May 13, 2020

Hi Harshika,

 

- Am using Windows 10 OS.

- Yes it is happening for all files.

- Am facing this issue from long.

- Am the owner of the file. (when am handovering to the team, if they comment i can see. if they ask some changes in the mocks, if i do that and publish the same link with updates, then the comments will disappear, its completely gone.)

- Both in office and home network.

 

thanks,

Praveen

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
May 13, 2020

Thanks for sharing the information. Please share the screenshot of your about XD info page. It would be really helpful if you can share the link with us so that we can check at our end.

 

Thanks,

Harshika

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices