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sathish.dk
Participant
Nov 2, 2022 10:02 AM UTC
Question

Old Links are asking for login details or password

All the old projects prototyping link are asking the user for login details or password to access the link. And also some links asking the user to request access. This is happening since yesterday for all the links which are created one month before. Is there any outage in the XD cloud setup? Please provide a solution at the earliest.

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6 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Nov 2, 2022 4:32 PM UTC

Hi @sathish.dk,

 

Thank you for reaching out, and sorry for the trouble. Would you mind sharing one of the links with us so that we can check on our end? Are those public links or password-protected links?

 

Have you tried on multiple browsers or is it happening on a specific browser?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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sathish.dkAuthor
Participant
Nov 3, 2022 4:39 AM UTC

Hi @HARSHIKA_VERMA ,

 

Sorry, i can't share the links as they are confidential. Yes, i have tried multiple browsers and the results are same. All the links were created as public link without password protection.

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sivabalanm49433574
Participant
Nov 3, 2022 5:34 AM UTC

Yes, My organistaion users have the same problem as well. 

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