Skip to main content
AdrienneSim
Participant
Jul 7, 2022 9:49 PM UTC
Answered

Only PDF export images are showing up incorrectly in XD on big sur machine

Has anyone else experienced this? I do not have the issue when exporting to another file type, only PDF. XD is up to date.

Running Big Sur 11.6.2

Thanks in advance!

 

<Title renamed by moderator>

This topic is closed to new replies. Start a new post to keep the conversation going.
AdrienneSimCorrect answer
Participant
Jul 11, 2022 9:08 PM UTC
Hi, yes I opened it in acrobat and it exports fine. It’s a Preview issue.

Thank you!
View reply

4 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Jul 8, 2022 2:05 PM UTC

Hi @AdrienneSim ,

 

Sorry to hear about the trouble. Could you confirm if you're opening the PDF in Acrobat Reader or Pro DC? If not, please try that and check if that solves the issue. If it still happens, please share a few more details like:

 

  1. The version of XD.
  2. Is this happening on a specific file or multiple files?
  3. Please share a screenshot of how the actual design looks.
  4. If possible please share a sample file. To share the file, you can try the steps shared here. 

 

Regards

Rishabh

Translate
Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jul 11, 2022 3:54 PM UTC

Hi @AdrienneSim,

 

We would like to follow up on your issue? Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

Translate
AdrienneSimAuthorCorrect answer
Participant
Jul 11, 2022 9:08 PM UTC
Hi, yes I opened it in acrobat and it exports fine. It’s a Preview issue.

Thank you!
Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices