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VarunSharda
Participant
May 12, 2022
Answered

Open menu gets stuck when the file is open in XD

  • May 12, 2022
  • 3 replies
  • 389 views

Recently, I have been facing this issue in which whenever I try to open a file from the open menu, upon clicking, the "File menu" gets stuck on to the screen and the onyl way out to this annoying problem is to restart the app. 

Any suggestions guys?

 

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This topic has been closed for replies.
Correct answer Spas K.

Such glitches are usually an issue with graphics / rendering, make sure your graphics driver is up to date. What GPU are you running on?

3 replies

Spas K.
Community Expert
Spas K.Community ExpertCorrect answer
Community Expert
June 23, 2022

Such glitches are usually an issue with graphics / rendering, make sure your graphics driver is up to date. What GPU are you running on?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    June 22, 2022

    Hi VarunSharda,

     

    Hope you're doing well!

     

    We would like to follow up on your issue. Are you able to resolve the issue? Please ensure that you don't have any pending graphic driver updates.

     

    Please feel free to update the discussion if you need further assistance from us.

     

    We would be happy to help.

     

    Thanks,

    Harshika

    Chaitanya21936374hmkf
    Community Manager
    Chaitanya21936374hmkfCommunity Manager
    Community Manager
    May 13, 2022

    Hi VarunSharda,

    We are sorry to hear you're having trouble.

    Could you please let us know:

    1. Which version of XD you are using

    2. Is it happining with single file or with all files.

    3. What is your machine OS on which you are facing this issue

    4. Is it happining with older version of XD as well.

    5. Also it will be good if you can share the sort video of it.

     

    Thanks,

    Chaitanya

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