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Petr Holusa
Inspiring
Nov 11, 2020 3:49 PM UTC
Question

Opening master file app freezes-crashes on windows

Hi,

 

I think I am going to start a baker carrer with all of those reinstalling apps and I am havingc constant issues with Adobe apps. This another one with 34.3.12:

 

After making component file and in new I linked assets I can't open the master files and the app always freezes like this, this is how I end up working with up. 

 

 

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2 replies

Petr Holusa
Inspiring
Nov 11, 2020 3:52 PM UTC

It also doesn't work in 34.2.12 either.

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Rishabh_Tiwari
Legend
Nov 30, 2020 7:46 PM UTC

Hi  Petr,

 

We're so sorry for the delay in response. Could you please confirm if you are still facing the issue on the latest version of XD which is 35.1? If yes, please do a clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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