Skip to main content
Petr Holusa
Inspiring
November 11, 2020
Question

Opening master file app freezes-crashes on windows

  • November 11, 2020
  • 1 reply
  • 386 views

Hi,

 

I think I am going to start a baker carrer with all of those reinstalling apps and I am havingc constant issues with Adobe apps. This another one with 34.3.12:

 

After making component file and in new I linked assets I can't open the master files and the app always freezes like this, this is how I end up working with up. 

 

 

This topic has been closed for replies.

1 reply

Petr Holusa
Inspiring
November 11, 2020

It also doesn't work in 34.2.12 either.

Rishabh_Tiwari
Legend
November 30, 2020

Hi  Petr,

 

We're so sorry for the delay in response. Could you please confirm if you are still facing the issue on the latest version of XD which is 35.1? If yes, please do a clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh