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FrancoBits
FrancoBits
Legend
January 30, 2020
Question

[Other]-Adobe XD is rolling back to the previous version and cloud docs are not saving.

  • January 30, 2020
  • 2 replies
  • 954 views

I'm working in a Cloud file and Adobe XD (26.0.22) rolled back twice and I lost work done. How is this triggered? I'm using Windows 10. When blocking the station XD disconnects?

 

Why the CTRL + S doesn't save the cloud document?

 

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2 replies

D
Dominic5CDC
Participating Frequently
January 12, 2021

naruto  vs one piece

D
Dominic5CDC
Participating Frequently
January 12, 2021

help me

D
Dominic5CDC
Participating Frequently
January 12, 2021

help

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 30, 2020

Hi Franco,

 

Thank you for reporting this and we haven't heard of this issue so far. We would like to know a few more details like-

 

  • Would you mind switching to a different network and let us know if that helps?
  • Is it happening randomly or have you noticed any specific action that is causing this behavior?
  • When you said CTRL + S doesn't save, does that mean it is not saving at all or it's taking time to save?

 

We will try our best to help.

 

Thanks,

Harshika

    FrancoBits
    FrancoBitsAuthor
    Legend
    January 30, 2020

    Hello Harshika!

    I don't have other network available.

    It's seems to happen randomly. I was in a "starting point", made changes, rolled back to starter point. This happen twice. Didn't notice a pattern.

    After making the changes, it shows a "saving..." next to the Cloud file's name.  To be sure my changes were saved, I pressed CTRL + S and clicked in the option Save in the main menu. After making all these attempts, the file still rolled back, so it seems the manual command to save didn't work.

    FrancoBits
    FrancoBitsAuthor
    Legend
    January 30, 2020

    Harshika, some additional info. This happens when I unblock my station. 

     

    I make the changes.

    Block my workstation.

    After couple minutes I'm back and unblock it.

    Adobe XD shows "reconecting" message with a spinner (at this moment, the cloud icon at the top [next to document's name] has an "x" on it)

    Adobe XD shows the dialog asking to discard my changes

     

    I'm using a wired connection, so the Windows' energy plan doesn't affect it

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