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efrenfreelance
efrenfreelance
Participating Frequently
January 28, 2020
Question

[Other]-Application freezes after updating XD to XD 26.0.22.5.

  • January 28, 2020
  • 3 replies
  • 491 views

Hi everyone,

 

Since I updated to Adobe XD 26.0.22.5, every time I select a design element, the app freezes for a couple of seconds.

 

From macOS Catalina 10.15.2.

 

Regards

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This topic has been closed for replies.

3 replies

Preran
Preran
Legend
January 30, 2020

I am on Mac OS Catalina 10.15.2 and I am unable to reproduce this issue. Can one of you upload your files to a shared location such as Creative Cloud and share the URL here or with me over a private message so that I can test and get back to you?

    C
    carlos.winter
    Participant
    January 28, 2020

    I'm having the same problem (using Mac Air with macOS Catalina 10.15.2)

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      January 29, 2020

      Hi Carlos,

       

      Sorry to hear you are having trouble with Adobe XD. Would you mind sharing the information asked above with us for investigation purpose along with the XD version?

       

      We will try our best to help.

       

      Thanks,

      Harshika

       

      C
      carlos.winter
      Participant
      January 30, 2020

      Hello Harshika,

       

      For example. When I select an object in my board or change the size of it using both keyboard or dragging it with the mouse. Basically everything I try to do frequently (not always) the XD freezes and take two or three seconds to respond.

       

      I am also using XD on Windows. And in that case, the problem doesn't happen.

       

      Thank you.

      Carlos.

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      January 28, 2020

      Hi there,

       

      We are sorry to hear you are facing performance issues with XD. I am unable to reproduce the same at my end, would you mind sharing any specific behavior because of which the issue arises? It would be really helpful if you can share a short video of the workflow for better understanding.

       

      We will try our best to help.

       

      Thanks,

      Harshika

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