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Berislav Kirin
Participant
January 27, 2020
Question

[Other]-While previewing the design in XD mobile app device is getting hot.

  • January 27, 2020
  • 1 reply
  • 851 views

Hi there,

 

has anyone else noticed their device(s) getting hot while using Adobe XD Preview app on smartphones? I have tested Android and iOS devices and they both get very hot... and when I say very hot, I mean like "can't hold it comfortably in my hand" kind of hot.

I am using an Android phone at the moment (OnePlus 7 Pro to be exact) and the device is getting very hot to the touch while using Adobe XD for just a couple of minutes, so hot as a matter of fact that I have to close the app in fear the phone will start smoking.

 

For comparison, I have loaded a pretty graphically intense game and played for a bit to see can I develope that kind of heat, but with no success. 

So far, the Adobe XD mobile app is the only app on my phone that can heat up the phone so much.

 

Any thoughts?

Best regards.

 

<The Title was renamed by moderator>

 

This topic has been closed for replies.

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 28, 2020

Hi Berislav_Kirin,

 

We are sorry to hear you are experiencing issues with Adobe XD. We would like to know the version of XD you are using in your phone. We would also suggest closing all the other apps running in the background. 

 

We will try our best to help.

 

Thanks,

Harshika

B
Berislav KirinAuthor
Participant
January 29, 2020

Hi Harshika,

thank you for the reply.

 

I will test the app today with all the apps running in the background closed. I noticed that I had an update yesterday to the latest ver. 26.0.0 (27532) so I'll test that too.

 

Br,

Berislav

B
Berislav KirinAuthor
Participant
January 29, 2020

The problem persists, unfortunately. Just tested and the phone still heats up.

 

Berislav.

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