Our team cannot open a shared Cloud XD file. Stuck on "Connecting"

Forum|Forum|3 years ago
June 14, 2022
5 replies
1477 views

Our team has been using the same XD file for many weeks. After creating Developer links yesterday, today none of us can open the XD file. It's still displayed in the "Your Files" view, but when we click on it, a modal displays with "Connecting" and the loading spinner never stops. I've signed out, rebooted, signed back in, and still the same issue.

HARSHIKA_VERMA

Community Manager

Hi @Alexandra24303174ddgw & @경원송64863122,

We are sorry for the delay in response. Are you still experiencing the issue? It looks like there were some issues with the server at that time.

Please let us know if you're still experiencing the issue.

We will try our best to help.

Thanks,

Harshika

경

경원송64863122

Participant

Our team is experiencing the same problem.

Various errors occurred during 2022.06.14~06.17,

Even, when the file I worked on was opened the next day, it was not saved.

As a result of contacting the customer center, they keep repeating the words to create a cloud again after saving it locally.

N

Nicole24874764a93h

Participant

Hi,

yesterday everything worked fine. I created some links for my team and they worked. Today the links didnt work anymore and I tried to recreate them in another file. It always fails with error code 44:23. I also tried it with a new empty file and it also did not work. I cant even see my files in the Web Cloud.

宛

宛渝24874620es4i

Participant

me too

C

Clarity Techworks

Participant

Only this particular file will be stuck on "connecting" when it was opened. That file is shared with other users and I am the file owner. It cannot be opened on other machines as well. Other files worked fine.

Adobe XD the version has already been updated to the latest (v51.0.12). Also restarted the machine and checked the internet connection.

A

Alexandra24303174ddgwAuthor

Participant

My team members and I are having the exact same problem with a critical file.

Sherry1999

Participant

I was working on an XD file today and when I finished, I tried to save and exit but it didn't work so I forced quit and now when I try to open this document, it shows up this connecting prompt that loads forever and is being unresponsive... This file is a shared working file so I need to get access back into it with everything I've done so far... I really hope it is saved still. But when I click cancel from the never-ending load to connect, it says there's a problem connecting to cloud services... this is really frustrating... it has nothing to do with my

network connection. That is perfectly fine because everything else works smoothly and fast. It is just this one file that I can't open. 😞

PLEASE CAN SOMEONE HELP ME WITH THIS ISSUE

I don't know what to do but it just continues to stay on this page and all I can do is quit.