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Preran
Preran
Legend
May 20, 2020 9:08 PM UTC
Answered

Outage affecting loading of prototype and design specs and Adobe services

Hi all,

 

Quick Update: The outage is mostly resolved for XD. Please restart your computer and let us know if you are still running into similar issues. 


There is currently an outage that leads to issues with loading your prototypes and design specifications. You may also experience issues logging into some of the Creative Cloud services. The teams are working on it, and we will update this post as soon as we have more info.

 

For the latest updates, see https://status.adobe.com/

 

Thanks,

Preran

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Preran
PreranCorrect answer
Legend
May 27, 2020 8:42 PM UTC

The server issue has been resolved and you should have access to your documents and links now. Restart your computer and let us know if you continue to face issues.

 

Thanks,

Preran

View reply

34 replies

tonyap
Participant
May 27, 2020 7:30 PM UTC

Hi,

 

I cannot share anything in XD, for design nor for anything else.

 

This doesn't work even for minimal documents with almost no content.

 

When creating the link, it gets fast to 50% loading, and then I get the 44:63 error message.

 

I've tried everything suggested in the forums and troubleshooting pages (latest version, small project with few artbooards, resetting, etc.), but still nothing. 

Is there any chance this can solved?

 

Thanks

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aebla
aebla
Inspiring
May 27, 2020 8:14 PM UTC

There is an outage affecting prototypes and design specs. I haven't tried updating any of mine but the URLs don't work. Nothing to be done except wait for it to be fixed. You can check the status here: https://status.adobe.com/

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Preran
PreranAuthorCorrect answer
Legend
May 27, 2020 8:42 PM UTC

The server issue has been resolved and you should have access to your documents and links now. Restart your computer and let us know if you continue to face issues.

 

Thanks,

Preran

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    Kiko Fernandes
    Kiko Fernandes
    Participant
    May 27, 2020 7:27 PM UTC

    This is why I can't to access my Cloud Documents? I was trying to find some answer.

    Translate
    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    May 27, 2020 7:36 PM UTC

    Adobe is currently having problems with their cloud services. You can check https://status.adobe.com for updates. Hopefully they will get things fixed and back up and running soon.

    Translate
    Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    Kiko Fernandes
    Kiko Fernandes
    Participant
    May 27, 2020 8:20 PM UTC

    I hope my files haven't been deleted due to these problems.

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    Anonymous
    May 27, 2020 7:25 PM UTC

    This is the second time during a period of two weeks that we have problems uploading, or even visualizing our prototypes links. This really affects our team, because we usually send these links to clients for approval and the development team uses the specs. Is this something we can expect to happen continuously?

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    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    May 27, 2020 7:46 PM UTC

    Although there have been some issues, it's not the norm. "Most" of the time the services work.

     

    I completely understand the frustration during outages... but the reality of internet services is they can have problems (no matter who they are built by). This just happens to be the biggest outage I think I've seen from Adobe.

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    Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    cristib1
    Known Participant
    May 27, 2020 7:12 PM UTC

    You are Adobe, a leading giant, your servers should NEVER be down for so many hours. Hundreds of thousands of designers and developers depend on you.

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      Marta_M89
      Participant
      May 27, 2020 7:11 PM UTC

      Hi, 

      I'm unable to generate a link of my prototype for development. Is it because of the outage? Sorry, I'm new to adobe xd so not sure what's happening.

      Thanks

      Marta

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      Preran
      PreranAuthor
      Legend
      May 27, 2020 7:13 PM UTC

      It is possible that the issue is linked to the outage. I suggest waiting until the outage has been resolved, and then retrying. I apologize for the inconvenience meanwhile.

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      kevoyr48844020
      Participant
      May 27, 2020 6:50 PM UTC

      I cannot share my cloud document with my coworkers and I cannot create a new link. Can you please resolve this issue quickly.

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      Dan Rodney
      Community Expert
      Dan RodneyCommunity Expert
      Community Expert
      May 27, 2020 6:21 PM UTC

      A friendly reminder... you can always check the status of Adobe services at https://status.adobe.com 

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      Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
      Preran
      PreranAuthor
      Legend
      May 27, 2020 6:52 PM UTC

      That is correct. Thanks, Dan.

       

      I have been wanting to add that link to my post if only the forum would let me in.

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      srinivasanpl
      Participant
      May 27, 2020 5:42 PM UTC

      adobe xd and cloud services stopped working suddenly, not able to generate any sharing links.  Previous links also not working.

      adobe xd and cloud services stopped working suddenly, not able to generate any sharing links.  Previous links also not working.

       

      Something went wrong.

      You can try accessing the link again or, if the error persists

       

      Something went wrong.

      (Error 44:63)

      Translate
        Dan Rodney
        Community Expert
        Dan RodneyCommunity Expert
        Community Expert
        May 27, 2020 6:23 PM UTC

        https://status.adobe.com shows Adobe is having system-wide issues right now. Give them some time to fix the issues, then try again later and it should work.

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        Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
        stanislavm56777503
        stanislavm56777503
        Participant
        May 27, 2020 4:45 PM UTC
        Hi, I have an issues that all my paid products disappear in Adobe CC, and Can't connect to the server. Also online in my account same showing Unable to find products. Please fix it.   http://prntscr.com/sovvys 

         

        http://prntscr.com/sovxk5

         

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        Dan Rodney
        Community Expert
        Dan RodneyCommunity Expert
        Community Expert
        May 27, 2020 6:25 PM UTC

        https://status.adobe.com shows Adobe is having system-wide issues right now. Give them some time to fix the issues, then try again later and it should work.

        Translate
        Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
        Ferdie.martinez@bcbsfl.com
        Participant
        May 20, 2020 9:08 PM UTC

        My prototypes are not sharing at the moment and I can not update my links to share. 

         

        I work for a large corporation and many of the designers are having issues with their links.

         

        Please advise.

         

        Not able to talk with someone seems troublesome.

         

        Translate
          ryanopena
          ryanopena
          Participant
          May 26, 2020 4:22 PM UTC

          Im also having the same issue. pls help.

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            Rishabh_Tiwari
            Rishabh_Tiwari
            Legend
            May 26, 2020 5:34 PM UTC

            Hi there,

             

            Sorry to hear about the trouble. Could you please share a few more details like:

             

            1. The version of Adobe XD.
            2. Are you getting any error while sharing?
            3. Is this happening with a specific file or multiple files?
            4. Are you connected to a private network or a managed network like a work network?

             

            Regards

            Rishabh

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