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Dabatross
Dabatross
Known Participant
January 29, 2021
Question

Panning tool sticks for a second after zooming canvas before it will let me pan again

  • January 29, 2021
  • 1 reply
  • 1030 views

Using Adobe XD on windows and having an issue when I zoom in or out of a document and it has to re-render the images and text on it. I'll zoom in or out and then try to use the spacebar to pan around but I have to wait for it to redraw the images and text so it "sticks" there for a second and then lets me move again. This doesn't happen on the mac version but happens on the windows version. How do I fix this? Ideally we should be able to turn off animated zoom because its unnecessary.

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1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
January 30, 2021

Hi there,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening on a specific file or multiple files?
  3. Are you using an external monitor?
  4. Please ensure that you have the latest graphics card drivers as per the manufacturer's website.
  5. Please share a small video of what exactly is happening at your end.

 

Regards

Rishabh 

    Dabatross
    DabatrossAuthor
    Known Participant
    January 30, 2021

    1. Windows 10 with XD version 36.2.32.5

    2. Happens on all files

    3. I've tried it using a laptop connected to an external monitor and with my desktop which obviously uses the external monitor.

    4. I have the latest graphic card drivers.

    5. How can we share a vide here on the forum?

     

    I think this just started happening with this last update. I could be wrong but I was able to zoom in and out before without it sticking when I started to pan right away. I think it has something to do with the animated zoom where it has to re-render whats on the screen and then it sticks until it finishes. Can we turn off the animated zoom?

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