Password set the ex designer is not longer valid

Forum|Forum|1 year ago
August 5, 2024
1 reply
396 views

There are few mockups added by the designer and he has left the org as well. The old work is not longer accepting the old password

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creative explorer

Community Expert

@Ranjitha38998819n3cl that's a security feature. Now if the former employeee was at the time creating these mockups on behalf of the company, he is liable to provide passwords for his work. I would withhold his paycheque until he unlocks them and allows you to save a copy of his work.

There's a chance they might still be reachable, so contact the employee who left the organization. They might be willing to share the password or recreate the link. The worst case scenario is if the design files are accessible, you could potentially recreate the mockups in Adobe XD from scratch. This would be time-consuming but might be the only feasible option.

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Ranjitha38998819n3clAuthor

Participant

Thank you for the response

Reason may be due to the email id used with the registration went inactive/deleted when the employee left the company that caused the password invalid

In future, what is the suggestion to follow, is there a process to store the design mockups not tied up to the individual or migrate the work to the new person?

creative explorer

Community Expert

@Ranjitha38998819n3cl if the person used a work computer, the user name and password may still be online. Not sure on a PC, but on a MAC it might be saved in the 'Keychain' utilities. Or if they saved the username and password on the computer in a 'Password Manager'

You could click on the click on the "Forgot your password" after the sign-in page: https://account.adobe.com

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