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travis-jeremy
travis-jeremy
Participant
Feb 18, 2021 1:47 PM UTC
Answered

Pen Tool Keeps Deselecting

I can not currently draw or edit shapes using the pen tool. I Select Pen Tool > Click Point > Move Mouse > this is when it de-selects. Also on old XD files I go to edit a shape > Select Point > de-selects

Any ideas?

Thanks

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      travis-jeremy
      travis-jeremyCorrect answer
      Participant
      Feb 18, 2021 4:28 PM UTC

      Sorted. Simply delete the the Adobe XD folder located in Library > Application Support > Adobe

      View reply

      13 replies

      Darth_Khamees
      Participant
      Oct 28, 2021 8:13 AM UTC

      Hello!

      Where can I find this in Windows 10?

      I'm facing the same issue!

      Thanks!

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Oct 28, 2021 10:42 AM UTC

      Hi there,

       

      Sorry to hear about the trouble. Please check this location C:\Program Files\Common Files\Adobe and let us know if that solves the issue or if you need any further assistance.

       

      Regards

      Rishabh

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      Darth_Khamees
      Participant
      Oct 31, 2021 6:22 AM UTC

      Hi,

      Thanks for getting back to me..

      I couldn't find a folder for XD on the specified location!

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      emma_momo
      Participating Frequently
      Jul 7, 2021 5:31 AM UTC

      Hi Richard, I am encountering the same issue, but I couldn't find the folder you mentioned in the answer? are you using a MacBook? Please give me some hints....

       

      Thanks so much!

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Jul 7, 2021 9:02 PM UTC

      Hi Emma,

       

      Thanks for reaching out. We would like to know which operating system you are working on-. If windows- please check at this location- C:\Program Files\Common Files\Adobe

       

      We'll try our best to help.

       

      Thanks,

      Harshika

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      emma_momo
      Participating Frequently
      Jul 7, 2021 11:45 PM UTC
      Hi Harshika,

      My operating system is OS Big sur 11.2.3, I am using a MacBook pro.

      Please let me know what I need to do next.

      Cheers,
      Emma
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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Mar 3, 2021 10:04 PM UTC

      Glad to hear you are able to figure our the issue on your own. Please feel free to reach out to us in the future for any query related to XD.

       

      We would be happy to help.

       

      Thanks,

      Harshika

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      travis-jeremy
      travis-jeremyAuthorCorrect answer
      Participant
      Feb 18, 2021 4:28 PM UTC

      Sorted. Simply delete the the Adobe XD folder located in Library > Application Support > Adobe

      Translate
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