Skip to main content
sKumar-r
sKumar-r
Known Participant
Jul 26, 2021 5:19 PM UTC
Answered

Performance issues like High CPU usage with XD version 42.0.22

xD seems a light weight tool but performance is very bad even though I have 16GB of ram and less app opened.
Even a few minutes of job is dragging to an hour. Most of the times, not able to rename layes, edit color values in a picker, not able to edit text in a artboard. So many issues.

Can technical team look into the performance issue?

 

<Title renamed by moderator>

    This topic is closed to new replies. Start a new post to keep the conversation going.
    ZHIJIA30895145phawCorrect answer
    Participant
    Sep 25, 2023 8:11 AM UTC

    I also have the same problem I have ensured that my os and my graphic card is up to date but it is still taking a long time to launch in windows 11.

    View reply

    25 replies

    ZHIJIA30895145phawCorrect answer
    Participant
    Sep 25, 2023 8:11 AM UTC

    I also have the same problem I have ensured that my os and my graphic card is up to date but it is still taking a long time to launch in windows 11.

    Translate
      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      Jul 29, 2021 10:11 AM UTC

      Hi, we're sorry you're having trouble with Adobe XD. In order to help you we need more information:

      • does this problem occur only with a specific file or also with other files?
      • you can post a screenshot of the task manager while Adobe XD is in use in order to see its behavior
      Translate
        sKumar-r
        sKumar-rAuthor
        Known Participant
        Jul 29, 2021 10:16 AM UTC

        problem with all the files. Please find below the screenshot.

        Now only one instance is running and I kept closing rest of the applications to free up memory but still no improvement with Xd.

         

        Translate
        italosan
        Community Expert
        italosanCommunity Expert
        Community Expert
        Aug 3, 2021 10:27 AM UTC

        Hi, please update to version 42.1.22 and check if the problem persists.

        Translate
          jasonmerrill
          jasonmerrill
          Participating Frequently
          Jul 26, 2021 5:19 PM UTC

          Not sure what changed—maybe it's because of the last update—but for the past week XD has been painfully slow. Like 5-10+ second delays on every mouse movement.

           

          It's been impossible to work on cloud documents.

           

          <Title renamed by moderator>

          Translate
            Rishabh_Tiwari
            Rishabh_Tiwari
            Legend
            Jul 26, 2021 7:26 PM UTC

            Hi there,

             

            We're so sorry to hear about the trouble. Please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still crashes, please share a few more details like:

             

            1. The version of XD and OS.
            2. Is this happening on a specific file or multiple files? 
            3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

             

            Regards

            Rishabh

            Translate
              jasonmerrill
              jasonmerrill
              Participating Frequently
              Jul 26, 2021 7:41 PM UTC

              Thanks for your reply. Based on the article you just sent me, "slow performance" is not covered as a reason for when to use the cleaner tool.

              Translate
              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices