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sKumar-r
sKumar-r
Known Participant
July 26, 2021
Answered

Performance issues like High CPU usage with XD version 42.0.22

  • July 26, 2021
  • 3 replies
  • 6303 views

xD seems a light weight tool but performance is very bad even though I have 16GB of ram and less app opened.
Even a few minutes of job is dragging to an hour. Most of the times, not able to rename layes, edit color values in a picker, not able to edit text in a artboard. So many issues.

Can technical team look into the performance issue?

 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer ZHIJIA30895145phaw

    I also have the same problem I have ensured that my os and my graphic card is up to date but it is still taking a long time to launch in windows 11.

    3 replies

    Z
    ZHIJIA30895145phawCorrect answer
    Participant
    September 25, 2023

    I also have the same problem I have ensured that my os and my graphic card is up to date but it is still taking a long time to launch in windows 11.

      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      July 29, 2021

      Hi, we're sorry you're having trouble with Adobe XD. In order to help you we need more information:

      • does this problem occur only with a specific file or also with other files?
      • you can post a screenshot of the task manager while Adobe XD is in use in order to see its behavior
        sKumar-r
        sKumar-rAuthor
        Known Participant
        July 29, 2021

        problem with all the files. Please find below the screenshot.

        Now only one instance is running and I kept closing rest of the applications to free up memory but still no improvement with Xd.

         

        italosan
        Community Expert
        italosanCommunity Expert
        Community Expert
        August 3, 2021

        Hi, please update to version 42.1.22 and check if the problem persists.

          jasonmerrill
          jasonmerrill
          Participating Frequently
          July 26, 2021

          Not sure what changed—maybe it's because of the last update—but for the past week XD has been painfully slow. Like 5-10+ second delays on every mouse movement.

           

          It's been impossible to work on cloud documents.

           

          <Title renamed by moderator>

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            July 26, 2021

            Hi there,

             

            We're so sorry to hear about the trouble. Please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still crashes, please share a few more details like:

             

            1. The version of XD and OS.
            2. Is this happening on a specific file or multiple files? 
            3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

             

            Regards

            Rishabh

              jasonmerrill
              jasonmerrill
              Participating Frequently
              July 26, 2021

              Thanks for your reply. Based on the article you just sent me, "slow performance" is not covered as a reason for when to use the cleaner tool.

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