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Yuga5C81
Participant
October 26, 2020
Question

Performance issues since new update

  • October 26, 2020
  • 2 replies
  • 351 views

Ever since I update Adobe XD this morning to version 34.1.12, I can barely get any work done without the program either lagging for ~10 seconds or freezing every time I want to do simple functions such as zooming out or just navigating between artboards. Also having trouble editing text boxes and artboard names. I am forced to exit and re open XD just to edit a text box.

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    2 replies

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    November 30, 2020

    Hi there,

     

    We're so sorry to hear about the trouble and for the delay in response. Could you please confirm if you are still experiencing the issue with the latest version of XD which is 35.1? If yes, please try clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    R
    rafaelk4465000
    Participant
    October 26, 2020

    Same thing here. It's been impossible to work with files from previous versions. When I create new files it runs smoothly. To edit files created before this update, it's necessary to uninstall adobe XD an re-install the previous version of the software. 


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