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gnewts92
gnewts92
Participating Frequently
May 10, 2018
Answered

Pinning Comments is Not Working, Please Help

  • May 10, 2018
  • 12 replies
  • 12556 views

My company is experiencing an issue where when they go to pin a comment to a prototype for reviewing, the viewport shoots to the middle of the design and you can only pin in that spot and are unable to scroll up or down.  You also can not move your pin to the top.  Adobe please look into this issue soon as it is causing a lot of headache for my company that recently converted our entire company over to XD under my recommendation and is not only looking bad but causing me a lot of head aches and frustration.  Things were working fine before you released your latest minor update where the "pin" moved up with the comments.  Thinking it has something to do with this.

      This topic has been closed for replies.
      Correct answer rishikumar

      this is an issue across the board throughout our entire company across all prototype links for our many clients.


      The issue you were facing should be fixed now. Please check and let us know if you are facing any more issues.

      12 replies

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      A
      alexandraf15272842
      Participant
      May 10, 2018

      I'm also having the same problem! The pinning feature was working for a while and then pin button is still shown in the text window, however it doesn't actually create a comment or a pin when clicked on. Definitely creates a disconnect between web strategists and designers.

        C
        cliffn28343022
        Participant
        May 10, 2018

        I'm having the same problem as well. Everything was working fine, but now the pins aren't working correctly. This is kind of a huge deal when relying on this commenting/pin system to interact with paying clients on a daily basis.

          therealjeffnolan
          therealjeffnolan
          Participant
          May 10, 2018

          I am also having an issue with pinned comments disappearing, or not displaying on my preview link after the client has made comments.

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