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Ric Richards
Participant
Jul 20, 2020 12:58 PM UTC
Question

Please help, can´t open shared file

I´m trying to open a shared file but if I click on the link in the inventation and XD opens, this alert is popping up.

 

Unfortunately we could not open this document.

No permission to open this document. Obtain the permission or check that you are logged on with the correct account.

 

What can I do?

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    6 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jul 20, 2020 1:07 PM UTC

    Hi Ric,

     

    Sorry to hear about the trouble. Could you please ensure that you are signed in with the same email address on Adobe XD on which you received the invitation? I'd recommend signing out of Adobe CC Desktop app and Adobe XD and then signing back in on Adobe CC Desktop app with the same email address and then launching XD from there.

     

    If this doesn't help, please share the version of XD and the screenshot of the error, we'll try our best to help you with it.

     

    Regards

    Rishabh

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    Ric RichardsAuthor
    Participant
    Jul 20, 2020 1:15 PM UTC

    Hallo, I´m signed in with the same E-Mail address. I have already installed XD again and have started my mac again.

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