please uninstall and reinstall the product，error16

yesterday afternoon，

when i updated Adobe XD to the latest version， i can not open it any more.

i have uninstalled and reinstalled Adobe XD and Adobe Creative Cloud， but it doesn't work.

now i am very very anxious . and i cannot continue my design.

i need help

~~~~(>_<)~~~~

/(ㄒoㄒ)/~~

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Participating Frequently

We've seen a number of issues result in this behavior. These two issues come to mind - please let us know if it's one of these two issues.

Thanks,

-Elaine

Participant

no

there is just one account in my Windows10

and my AdobeXD cannot work anymore， it keeps alert me：please uninstall and reinstall the product

Adobe Employee

Does following the steps in this article fix the issue: Configuration error in Adobe Creative Cloud ?

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