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4 replies

Participating Frequently
Jan 27, 2022 4:52 AM UTC

Hi there,

 

Sorry to hear about the trouble. Please try the steps shared here https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html and let us know if this helps or if you need any further assistance.

 

Regards

Deepika

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Participating Frequently
Feb 2, 2022 12:45 AM UTC

Hi, I have the exact same problem. Followed the steps in the help link but nothing worked. Does this issue have to do with having an enterprise account?

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Participating Frequently
Feb 2, 2022 5:13 AM UTC

Hi there,

 

Sorry to hear about the trouble. Have you tried uninstalling and reinstalling XD? Deleting the preference files? If that doesn't work have you uninstalled the entire Creative Cloud and run the Creative Cloud cleaner tool before reinstalling it?

Please let us know if this helps or if you need any further assistance.

 

Regards

Deepika

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