Plugins are causing Adobe XD to crash

Forum|Forum|5 years ago
March 5, 2021
1 reply
770 views

After a recent update, using plugins crashes Adobe XD every single time.

This topic has been closed for replies.

Correct answer Harshika Verma

Hi there,

We are sorry to hear you are facing crash issues while using plugins. Would you mind telling us the OS and XD versions of your machine? Does the crash happen with any plugin you use or with any specific file? Have you tried signing out of XD, Creative Cloud, restart the machine, and then sign back in?

Let us know if that helps.

Thanks,

Harshika

Harshika Verma

Correct answer

Community Manager

Hi there,

We are sorry to hear you are facing crash issues while using plugins. Would you mind telling us the OS and XD versions of your machine? Does the crash happen with any plugin you use or with any specific file? Have you tried signing out of XD, Creative Cloud, restart the machine, and then sign back in?

Let us know if that helps.

Thanks,

Harshika

yamcha67Author

Participating Frequently

The problem occurs across the board with all files and plugins. I've tried signing out from the Creative Cloud and XD, but that doesn't fix the issue. I am running an Insider Build 21327 for Windows 10, but I don't feel it's a Windows problem because it was fine on the same version before. I could be wrong, so I'll wait for another build update to see if that resolves the problem.

Harshika Verma

Community Manager

Hi there,

I would like to follow up on your issue? Are you still experiencing the issue, if so, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html and we will try our best to help.

Thanks,

Harshika

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