Legend

Answered

[Plugins] Update to Adobe XD 31 uninstalled my plugins

57 replies
11214 views
Translate

I mean, couldn't the system at least warn us? And it isn't the first time it happens.

Plug-ins

This topic is closed to new replies. Start a new post to keep the conversation going.

Harshika VermaCorrect answer

Community Manager

Same for me, none of these solutions fixed our problems.

I'm using Adobe XD on Windows 10. Yesterday it was working perfectly and today since I had done the update, all my plug-ins already installed were removed, they just disapearred.

Since this, every time I'm trying to install plug-in, no matter which one, I have this message : "L'installation du plug-in a échoué. En savoir plus : Centre d'aide".

I try to remove all my local temp files, uninstall/install, signout from the Creative Cloud... Nothing is working !
Could you help me please ?

Hi All,

It looks like the issue is resolved with the latest update of XD 31.2. Would you mind updating XD to the latest version and share the results with us?

We are here to help.

Thanks,

Harshika

G

Gemini_Shared

Participating Frequently

Yes! It's working now though I had to reinstall all plugins. Thanks!

Translate

X

Xoksi

Participant

Hello,

Every time I try to install any plugin it gives error. I'm using windows 10.

Translate

Harshika Verma

Community Manager

Hello there,

Sorry for the trouble installing plugins in XD. Would you mind trying the solution suggested in the correct answer to this post?

Let us know if that helps.

Thanks,

Harshika

Translate

X

Xoksi

Participant

My dear friend, none of these options help me.

Translate

S

sarthaksachdeva13

Participant

Hi,

I've been trying to install plugins in XD but I can't seem to succeed. Whenever I click the install button, the animation wheel endlessly rotates but the plugins never download. How do I resolve this?

I've restarted the computer and reinstalled the apps but nothing works.

Translate

Rishabh_Tiwari

Legend

Hi Sarthak,

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/plugins-update-to-adobe-xd-31-uninstalled-my-plugins/td-p/11303440?page=1

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Translate

P

paulixd

Participant

I can't use this sulution, there's no even such location. What else can I do?
I'm using Windows 10 Pro, my xd version is 31.1.12.

edit: ok, I found it after closing Xd and CC

edit2: deleting ExMan file changed nothing, still I can't install any plugin.

Translate

Rishabh_Tiwari

Legend

Hi Paul,

Sorry to hear about the trouble. After deleting the file, please reboot your computer and then check. If this doesn't help either, I'd request you to please share system logs through DM by following the steps below:

ExManCoreLibLog.YES (create an empty text file with this name) at:

Mac : /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/
Win : C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CC\Log\

2. asu.trace (create an empty text file with this name) at:

Mac : /Users/***/Library/Logs
Win : C:\Users***\AppData\Local\Temp

Once you created an empty text file, please install plugins and then share:

Share EMCL.log file at
Mac: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/EMCL.log
Win : C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CC\Log\EMCL.log
Share ACC.log file at
Mac : /Users/***/Library/Logs/CreativeCloud/ACC/ACC.log
WIn : C:\Users***\AppData\Local\Temp\CreativeCloud\ACC\ACC.log
Share ExMan.db from
Mac: /Library/Application Support/Adobe/Extension Manager CC/Configuration/DB/ExMan.db
Win : C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\ExMan.db

Note: Please add the logs files in shared storage and then share the link in DM and add this discussion link as the subject.

Regards

Rishabh

Translate

C

Cy233

Inspiring

I managed to get my extensions back after several days of trying. Closing down Creative Cloud Desktop (CCD) wasn't working. I needed to go to start-up apps and turn it off there, then reboot, otherwise turning it off after it started up didn't allow me to change the .db file name. I'm just putting this out there for other people who are still struggling. (I'm on a Windows 10 machine).

TO THE STAFF: When you say add .old 'at the end' I think you should stipulate whether you mean the end of the file name or the end of the extension or whether to replace the extension completely with .old. It probably doesn't matter but it's still not good enough just to say 'at the end'. Secondly, there's also the assumption that everyone knows what CCD means. Please, this is frustrating enough without having to guess what you mean.

Translate

martin.kiss

Participant

Since the last update (27.07.2020) all my plugins are gone and I cannot install them because it shows an error without any error code. I cannot work without the "zeroheight" plugin. Please help!

Translate

Rishabh_Tiwari

Legend

Hi Martin,

Sorry to hear about the trouble. Please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/plugins-update-to-adobe-xd-31-uninstalled-my-plugins/td-p/11303440?page=1

Let us know if it helps or if you need any further assistance.

I have also sent you a DM regarding few additional details so please check.

Regards

Rishabh

Translate

B

brunommmartins

Participant

Hi, I tried the soluction that worked for some people on my Windows 10, but even after that, I can't install any plugins on my XD. What can I do?

Translate

A

ambarish acharjee

Participant

Hi,

I am finding a problem installing Adobe XD plugins, it reloads infinite times and does not install. Please help me out of this problem this is happening after the new update on mid-july 2020.

Translate

italosan

Community Expert

Hi, by chance this problem also occurs with other plug-ins?

Translate

veselaqz43589568

Participant

Can anyone tell me how to fix this problem?

Translate

Harshika Verma

Community Manager

Hi there,

Sorry to hear you are unable to install the plugins in XD. We would request you to please try the solution suggested in the correct answer to this post and let us know if that helps.

We are here to help.

Thanks,

Harshika

Translate

veselaqz43589568

Participant

Hello! I read through the solution but couldn't find ExMan.db anywhere on my computer. I'm on windows 10. Is there anything else I can try?

Thank you.

Translate

JoshuaDavisTR

Participant

Hi! I'm having problems with the XD plugins. I can't install anything, I've been waiting for about two hours to install just one plugin and the installation didn't finish

Translate

V

Vertika Gupta

Community Manager

Hi There,

Sorry to hear that,

Can you please let me know XD version and OS.

Its specific to one plugin or with all plugin.

Can you please try solution in https://community.adobe.com/t5/adobe-xd/error-installing-plugin-in-win10/td-p/11308921?page=1

Thanks,

Vertika Gupta

Adobe XD

Translate

JoshuaDavisTR

Participant

Thanks for answering!

I'm using Windows 10 pro and my Xd version is 31.0.12

Translate

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.