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boom47744761
Participant
July 6, 2017
Answered

Possible to download an XD design ??

  • July 6, 2017
  • 5 replies
  • 92413 views

Hi,

I've lost the laptop that I was doing all my XD designs on and don't have a backup of my work.

Is it possible to download the last instance I had uploaded to the Creative Cloud for comments from my stakeholders? I have the link/URL to it and can view it in the browser, but don't know if it is possible to download it to my computer.

If not, I'll have to recreate weeks worth of work. Oh well!!!

Would appreciate if anyone can give me some pointers.

      This topic has been closed for replies.
      Correct answer Dan Rodney

      Share links are not full XD files. They are only meant to be looked at and cannot be turned back into XD documents.

      What Preran​ was referring to is if you saved your original XD files into your Creative Cloud storage, then you can retrieve it. Otherwise hopefully you've learned an important lesson... make frequent backups!

      5 replies

      B
      Bojan0D4C
      Participant
      April 23, 2021

      this is (abuse removed by moderator) as (abuse removed by moderator) i shared link and my doc is not saved now (abuse removed by moderator)

        mariaharvey001
        mariaharvey001
        Participant
        January 15, 2019

        I'm having this same issue - I can download any file from assets.adobe.com/files/ except XD files, I've resorted to emailing them to myself if i'm likely to be working remotely but even if the syncing is forever going to be an issue, I think it's critical that files saved in CC online are accesible via download!

          Nibroc99Productions
          Nibroc99Productions
          Known Participant
          November 6, 2018

          Something that I think OP and I both are having a problem with is that even though we've saved the file in our Creative Cloud folder on the computer and it's synced to the web, we cannot download the file from assets.adobe.com.  I can download any file, but when it comes to XD files, I don't get the option to download it.  The XD files also don't appear to sync across my devices properly, which is very frustrating when I work on something on my desktop at home, click save, it shows that all files are up to date on both my laptop and desktop, and then I open my laptop and the file from the CC synced folder and the file is out of date regardless of what the program says.

          Not sure if OP is also having this problem, but this is a huge issue for continuity in my case.

            J
            Jared Isham
            Known Participant
            November 9, 2018

            I have the same problem - I save my original XD file to Creative Cloud - it syncs from work.  I go home and work on it from my laptop at home, save and when I get back to work none of the updates are synced to my work computer.  If I look on assets.adobe.com the most recent file is there but I can't download it and it won't sync back down to my work computer.

              Atul_Saini
              Community Manager
              Atul_SainiCommunity Manager
              Community Manager
              November 9, 2018

              Hi Jared, sorry that you are unable to use the synced file at home. I would request you to gather the logs from your machine and share it with us so that we may assist you appropriately.

              Please run this tool here: - Log Collector Tool. Upload the zip file to CC or Dropbox and share the link with us using a private message?

              Thanks,

              Atul_Saini

              Dan Rodney
              Community Expert
              Dan RodneyCommunity ExpertCorrect answer
              Community Expert
              July 11, 2017

              Share links are not full XD files. They are only meant to be looked at and cannot be turned back into XD documents.

              What Preran​ was referring to is if you saved your original XD files into your Creative Cloud storage, then you can retrieve it. Otherwise hopefully you've learned an important lesson... make frequent backups!

              — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
                Nibroc99Productions
                Nibroc99Productions
                Known Participant
                January 8, 2019

                The whole point of using the Creative Cloud document storage system is that it automatically backs up your files for you.  If you can't save XD files using Adobe's online backup service, therefore making you create your own backup with another service (or an offline backup), doesn't that defeat the purpose of using the Creative Cloud backup system when it comes to XD files?  I just don't see why XD files have to be treated so differently from any other file on the Creative Cloud file system.

                  Preran
                  Community Manager
                  PreranCommunity Manager
                  Community Manager
                  July 6, 2017

                  If you have saved your work to the Creative Cloud, you should be able to find it in your creative cloud folder.

                  Browse, sync, and manage Adobe Creative Cloud assets

                  Thanks,

                  Preran

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