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Stefan5CF7
Participant
October 21, 2020
Question

Preview window no longer closes with with cmd-W

  • October 21, 2020
  • 1 reply
  • 724 views

I'm on XD v34.0.12.

I started noticing yesterday that the preview window no longer closes when using the mac shortcut for "close" (cmd-W). When I cmd-W other XD document windows, they close.

 

Seems like a small problem, but I'm constantly testing prototypes as I build them, and present work frequently which involves popping into and out of preview mode countless times. Restoring this shortcut would make a big impact to my day-to-day.

This topic has been closed for replies.

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
October 21, 2020

Hi Stefan,

 

Sorry to hear you are unable to close the preview window on macOS using CMD +W shortcut. We are unable to reproduce the issue at our end. Would you mind sharing the OS version you're using so that we can test it at our end? Is it happening with a specific file or all the files? Could you please share the file with me over a private message so that I can chect at my end?

 

Please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

 

Note: Please add the url of the post for reference over a PM.

 

We will try our best to help.

 

Thanks,

Harshika

S
Stefan5CF7Author
Participant
October 22, 2020

Sure it’s Catalina 10.15.7. To answer your other question, it's happening consistently with some but not all of my files. The files themselves close, but it's the preview window that doesn't respond to the shortcut.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
October 22, 2020

Thanks for sharing the information. Would you mind trying to use (Quit= ⌘Q on amc and  Alt + F4 on windows)? Please see this article for all the shortcuts: https://helpx.adobe.com/lu_en/xd/user-guide.html/lu_en/xd/help/keyboard-shortcuts.ug.html

 

Let me know if that works. 

 

Thanks,

Harshika

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