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perrybrus
Inspiring
October 18, 2018
Answered

Preview XD prototypes on mobile device and XD mobile access

  • October 18, 2018
  • 1 reply
  • 1358 views

Ref. Preview your prototypes on mobile devices

I have lots of published XD prototypes on my CC area yet I'm not able to see them on my Android mobile (Samsung S7) I'm always met with this screen after the app spends alot of time "scanning" with a preloader. I can't access anything that I have shared, not prototypes or XD files.  I'm logged into my account both on mobile and desktop.

    This topic has been closed for replies.
    Correct answer Atul_Saini

    Something is totally off with this. When I copy from local drive to the CC folder on my machine the XD files appear as images in the CC UI panel online. Some of them appear as XD icons in the file list, other generate an image thumbnail. When I enter the XD files they are only displayed as image files in CC. When I go back, the XD icons are suddenly switched with image thumbnails but other files that were image thumbnails prior to this have switched to XD icons. Nevertheless I can't download any of them as XD files, so they are basically useless if the purpose is sharing native XD files on a cloud service.

    When I upload directly from the upload function in CC all my XD files becomes single zipped files. This does not happen with any other Adobe native format I have uploaded, like AI, PSD. The CC service seems quite buggy and unstable if you ask me.


    Hi Perrybrus, we are aware of this and working towards the fix. As of now, here is what I would like to suggest.

    If you wish to share any file, upload it using the web interface, it would be a zip file and you would have the option to share and download.

    If you wish to preview it on any mobile device, please use the local Creative Cloud folder from your machine to upload the file to Creative Cloud.

    This is how you may see the files online.

    Now, as you have mentioned the issue with the thumbnail, XD icon or a picture. I'll have to check and get back to you on that.

    Hope this workaround helps for now, kindly let us know in case you need further assistance with this.

    Thanks,

    Atul_Saini

    1 reply

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    October 19, 2018

    Hi Perrybrus,

    Thanks for sharing the screenshot and details about this situation. Could you make sure that you are signed in to Adobe XD on your desktop and Adobe XD mobile with the same Adobe ID?

    I would also request you to verify if you see those XD documents on Adobe Creative Cloud.​

    Thanks,

    Atul_Saini

    P
    perrybrusAuthor
    Inspiring
    October 20, 2018

    I'm using same login data for desktop and mobile login. Yes, I am logged into the accounts. All XD files that are uploaded to the CC gets zipped by default, as I have pointed out in a separate post. Don't know what format prototypes and design specs files gets converted into. I can't access any of them with XD app for Android.

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    October 23, 2018

    Hi Perrybrus,

    Please try the steps mentioned in this link: - Preview your prototypes on mobile devices it should definitely help.

    If I try to narrow it down. please put the file in Creative Cloud folder on your machine. When you upload it to web, it uploads as a zip file. However, when you put that file in Creative Cloud folder on your machine, it appears as XD file.

    Hope it helps, please update this discussion in case you need further assistance.

    Thanks,

    Atul_Saini

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