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pixelkicks
pixelkicks
Participating Frequently
March 12, 2020
Answered

[previewWeb]- Terrible, jittery scrolling of published prototypes

  • March 12, 2020
  • 3 replies
  • 1408 views

Long-time user of XD since it was launched.  We use it in our company, and have published many prototypes in the last couple of years.

 

Since Jan/Feb however, we've noticed that scrolling up & down a prototype using the mouse wheel has gone extremely jittery, to the point it hardly works.  

 

We use Windows 10 and Chrome on a combination of different laptops and desktop computers, and it happens on all them.  All PC's are up to date and high-spec.

 

This never used to happen, and it's extremely frustrating.

 

Anyone else with the same problem?

 

{Renamed By MOD}

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi Franco,

     

    Sorry to hear about the trouble. I tried that link and it seems to be working fine on my end. Will it possible for you to reset the browser once and check again or try a different browser?

     

    Regards

    Rishabh

    3 replies

    pixelkicks
    pixelkicksAuthor
    Participating Frequently
    September 16, 2020

    Hi,

     

    I've been meaning to get in touch regarding this problem, as it's still a big issue for us, in September 2020.

     

    We've published a number of new prototypes using updated versions of XD, and this is definitely still an issue. We have verified that the issue occurs on multiple different PC's, all using Windows 10, so it's definitely not a problem specific to an individual installation.

     

    We've also noticed that it only seems to occur on complex prototypes with lots of elements and images. Please see the following examples for pages where the scrolling isn't smooth:

     

    1. Prototype One "Home" - the initial section seems fine, but then as you start to scroll further down the page it slows down and becomes extremely jittery. Scrolling back up gives the same problem.
    2. Prototype Two "Home 1" - the same problem occurs here too.  Scrolling down and then back up with the scroll wheel just isn't smooth, and slows down terribly at times.
    3. Prototype Three "Home" - same problem.  At times it can seem okay, but if you scroll up and down the page multiple times using the scroll wheel, it's just not smooth, not consistent, and certainly not how it should be.

     

    Can you please test the above prototypes and see if you can replicate the problem? Showcasing designs to clients is frustrating at times whilst this issue persists.

     

    Chris.

    FrancoBits
    FrancoBits
    Legend
    March 25, 2020

    I have this same problem, it's kinda annoying.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity ManagerCorrect answer
      Community Manager
      March 26, 2020

      Hi Franco,

       

      Sorry to hear about the trouble. I tried that link and it seems to be working fine on my end. Will it possible for you to reset the browser once and check again or try a different browser?

       

      Regards

      Rishabh

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        March 12, 2020

        Hi there,

         

        We are sorry to hear you are having trouble scrolling up and down in the prototype link. Would you mind sharing the link with us here so that we can test at our end? Is it happening with all the files or with a specific file?

         

        We will try our best to help.

         

        Thanks,

        Harshika

        pixelkicks
        pixelkicksAuthor
        Participating Frequently
        March 13, 2020

        Hi Harshika,

         

        It's not just one link, it's all of them.  Shall I share a couple of them? 

         

        The problem is mainly when it's not in fullscreen view, ie you can see the Comments panel to the right hand side.

         

        Chris.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        March 24, 2020

        Hi there,

         

        Sorry for the delay in response. I'd request if you can share a few of the sample links so that we can test it from our end.

         

        Regards

        Rishabh

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