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Morning Chiu
Participant
Jun 22, 2021 7:19 AM UTC
Answered

problem creating library

Hi 🙂

I tried the support instructions from Adobe, unfortunately so far unsuccessfully. I want to create the document assets in library, upload them to the cloud and save them there. Please look in screenshots. I need support. Thank you very much

Chiu

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    Ansubedi03Correct answer
    Community Manager
    Jun 22, 2021 10:18 PM UTC

    Hello,

    Please try the below scenario to resolve the issue :

    Quit CCD > Activity Monitor > Force Quit Adobe Desktop Services > Force Quit Core Sync > Relaunch CCD

    And let us know if issue continues.

     

    Regards,

    Anita Subedi

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    2 replies

    Community Manager
    Ansubedi03Community ManagerCorrect answer
    Community Manager
    Jun 22, 2021 10:18 PM UTC

    Hello,

    Please try the below scenario to resolve the issue :

    Quit CCD > Activity Monitor > Force Quit Adobe Desktop Services > Force Quit Core Sync > Relaunch CCD

    And let us know if issue continues.

     

    Regards,

    Anita Subedi

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Jun 22, 2021 9:44 PM UTC

      Hi there,

       

      Thank you for reaching out and sorry for the trouble in creating a library. We would request you to please share the version of XD you're using. Does that happen with every file or with this specific file? 

       

      We will try our best to help.

       

      Thanks,

      Harshika

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