Problem Regarding Invite to Document

Question

Need help on inviting people to document.

I have an Adobe subscription, but i haven't been able to invite more than one person to my XD document. Each time i add a new person, "Maximum invite status" pops up. I've reach out to the customer service for assitance and do the following XD - Uninstall > Sign Out Adobe CC > Restart Computer > Sign In > Reinstall XD. But the problem still persist.

Any suggestion is greatly appreciated, got a project need to be viewed by some.

Running XD 34.1.12.9 on 27", late 2012 iMac with Catalina 10.15.7

Atul_Saini · Answer

Hi Rezaarbain,

Sorry for the trouble, I'd like to inform you that the product team is aware of this issue and it's under investigation. It would be great if you could help us with the following process. It's going to speed up the investigation procedure.

Does this happen while you're publishing the prototype as well?
From which country are you operating?
When you open the share panel, do you see an upgrade banner at the bottom of the pane?
Are you able to share more than 2 links at that time when this error comes?
Can you confirm if the Help->Upgrade menu is enabled at the time of this issue?

Thank you in advance for taking out time to answer these questions.

Awaiting your response.

Post away!

Atul_Saini

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