Skip to main content
Olivia Redpixel
Olivia Redpixel
Participant
August 18, 2022
Question

Problem with memory usage on Adobe XD Mac

  • August 18, 2022
  • 1 reply
  • 210 views

Hi, I'm working on Mac and from about few months Adobe XD has incredaby slowed down while working even on one file with few artboards. It's impossible to open another project, becouse then Adobe XD is totally unresponsive.  I've tried uninstaling the application using Adobe Cleaner Tool(https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) but it didn't help at all. 

This is my screenshot of the About XD info page and version of the Operating System. Would be very gratfull for some help.

 

 

 

This topic has been closed for replies.

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
August 18, 2022

Hi Oliwiad26397695,

 

Sorry about this. I can understand how frustrating this experience could be. I'd like to know If this is happening with XD 51 as well. 

 

I would also like to know if you have any restrictions on updating the OS to macOS Monterey 12.5. If not, I would recommend updating to the latest build. 

 

I'd also need your help to share this with the product team. It would be really helpful if you could collect the logs from your machine using this link: - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. You may upload it to CC or Dropbox and share the link via Private message (Go to my profile, click on send a message button).

 

Thanks,

Atul_Saini

 

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices