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CriPetru91
Participant
Apr 20, 2022 2:59 AM UTC
Answered

Problem with the v50 version

Hi folks, with the v50 update I noticed like everyone else that the Starter plan was no longer available and I searched for information on the net, ending up on the Adobe blog where I found the solution to install the v49 version, which I did.

 

But I have a problem, lol: before installing v49 I accidentally activated the 7-day trial of v50 and also made some changes to my project, which automatically saved to the cloud... and now, with v49 it gives me this error!

 

I tried to update again to v50 but Creative cloud still says I only have 7 days trial, of course... 😞 What can I do to solve the problem? Do I wait for an update that fixes the v50 problem of the 7 day trial?

 

In the picture it says: "This file was saved with a newer version of Adobe XD. To open it, update Adobe XD."

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    ProDesignTools
    ProDesignToolsCorrect answer
    Community Expert
    Apr 21, 2022 2:05 PM UTC

    Glad you got your work back! But good news, there may be a much easier way to use version 50 in Starter mode... Several users are reporting that my first suggestion given above works for them:

     

    quote

    Try launching XD version 50 not from the CC Desktop app, but some other way – like from the Windows Start menu or macOS Dock/Launchpad... Then choose "Exit XD," but see if it still runs.


    By @ProDesignTools

     

     

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    6 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    Apr 20, 2022 4:26 PM UTC

    So you're at version 50 again. Try starting XD from elsewhere besides the CC Desktop app (like from the Start menu or Dock/Launchpad)... Then choose "Exit XD," but see if it still runs.

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    CriPetru91Author
    Participant
    Apr 21, 2022 3:40 AM UTC

    Thanks for the answer, but I have to inform you that it is not for me: I currently have v49.0.12 installed, that's why I can't open the file, it's saved with Adobe XD version 50.0.12

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    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    Apr 21, 2022 4:14 AM UTC

    You wrote, "I tried to update again to v50 but Creative cloud still says I only have 7 days trial, of course."

     

    But if you're still on version 49, then that won't be able to open a file saved with version 50:

     

    https://community.adobe.com/t5/adobe-xd-discussions/how-to-open-a-file-created-in-newer-version-of-xd-on-an-older-version/td-p/11817390

     

    There may be a workaround, however – see:

     

    https://community.adobe.com/t5/adobe-xd-discussions/how-can-i-open-a-file-in-xd-in-a-older-version/m-p/12688851#M59491

     

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