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céliaj
Participant
August 20, 2020
Answered

Problème de connexion propriétaire d'une cocréation

  • August 20, 2020
  • 3 replies
  • 489 views

Bonjour,

suite à un écran bleu de windows... j'ai un problème de connexion sur un fichier XD partager avec une team et je suis le propriétaire de ce document... J'ai réinstallé, mais c'est toujours le méme problème. Et sur mon Creative cloud, le fichier synchronise en boucle alors que  mes collègues peuvent tous accèder au document. Pourriez-vous m'aider ?

 

Hello, following a windows blue screen ... I have a problem connecting to an XD file to share with a team and I am the owner of this document ... I have reinstalled, but it is still the same problem. And on my Creative cloud, the file is looping in sync while my colleagues can all access the document. Could you help me?

 

 

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Thanks for reaching out. In addition to what Italosan suggested, the latest version for Adobe XD is 31.2.12.4, so please try updating the app and check again. If you don't see an update, please try re-installing the application and let us know if this helps or if you need any further assistance. For more information on how to update please refer to this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    Regards

    Rishabh

    3 replies

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    August 24, 2020

    Hi, would you mind confirming if your problem is resolved?

      Rishabh_Tiwari
      Rishabh_TiwariCorrect answer
      Legend
      August 20, 2020

      Hi there,

       

      Thanks for reaching out. In addition to what Italosan suggested, the latest version for Adobe XD is 31.2.12.4, so please try updating the app and check again. If you don't see an update, please try re-installing the application and let us know if this helps or if you need any further assistance. For more information on how to update please refer to this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

       

      Regards

      Rishabh

        italosan
        Community Expert
        italosanCommunity Expert
        Community Expert
        August 20, 2020

        Hi, please make sure everyone on your team is using the same software version. Also, check if there are any updates available for the Creative Cloud app.

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