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CarolFaramilio
Participant
Aug 27, 2020 5:19 PM UTC
Answered

problems with co-editing.

guys, PLEASE, FIX THIS BUG IN CO-EDITING. I have no peace with xd anymore. EVERYTIME, no matter what my team do, the xd closes, didnt save our work, etc etc. And you can say "Oh okay but just open the xd again" NO, WE CANT BECAUSE IT NEVER HAPPENS, NEVER OPENS!!!!!! We reinstall the app, we restart our computer, we PRAY FOR GOD, but nothing helps.

 

Please, fix this!!!!! 😞

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Aug 29, 2020 1:33 AM UTC

    Hi there,

     

    We apologize for the frustrating experience. As Ares asked to try the clean installation, we would like to know few details so that we can investigate on your issue-

     

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Aug 29, 2020 1:33 AM UTC

    Hi there,

     

    We apologize for the frustrating experience. As Ares asked to try the clean installation, we would like to know few details so that we can investigate on your issue-

     

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    Aug 28, 2020 3:01 PM UTC

    If it possible please use the Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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