Skip to main content
C
CarolFaramilio
Participant
August 27, 2020
Answered

problems with co-editing.

  • August 27, 2020
  • 2 replies
  • 338 views

guys, PLEASE, FIX THIS BUG IN CO-EDITING. I have no peace with xd anymore. EVERYTIME, no matter what my team do, the xd closes, didnt save our work, etc etc. And you can say "Oh okay but just open the xd again" NO, WE CANT BECAUSE IT NEVER HAPPENS, NEVER OPENS!!!!!! We reinstall the app, we restart our computer, we PRAY FOR GOD, but nothing helps.

 

Please, fix this!!!!! 😞

    This topic has been closed for replies.
    Correct answer Harshika Verma

    Hi there,

     

    We apologize for the frustrating experience. As Ares asked to try the clean installation, we would like to know few details so that we can investigate on your issue-

     

     

    We will try our best to help.

     

    Thanks,

    Harshika

    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    August 29, 2020

    Hi there,

     

    We apologize for the frustrating experience. As Ares asked to try the clean installation, we would like to know few details so that we can investigate on your issue-

     

     

    We will try our best to help.

     

    Thanks,

    Harshika

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    August 28, 2020

    If it possible please use the Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices